Gift Card | Pr1mo

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  • Estimated delivery:Jun 06 - Jun 10

Gift Card | Pr1mo

Description
Shipping and returns
Size Guide

At Pr1mo, we understand how important it is to receive your order quickly, securely, and without unpleasant surprises. That's why we strive every day to make your experience simple and transparent.

Shipping

🇮🇹

Free Shipping in Italy

All orders delivered in Italy always have free shipping, with no minimum order.

⏱ Delivery Times

  • Italy: 24/48h
  • Europe: 2-5 business days
  • Worldwide: 4-8 business days
Times may vary slightly depending on the area or period.

⚡ Same-Day Shipping

Order by 12:00 PM (CET) and your package will ship the same day (Mon-Fri). After this time, it will ship the next business day.

📦 Partners & Tracking

We ship with DHL, UPS, GLS, and Poste Italiane. You will receive an email with a tracking number to follow your package in real-time as soon as it ships.

📬 Delivery and Storage Management (SDA/Poste)

If the recipient is absent

If you are not home on the first attempt, you will receive an email or a notice. After 2 attempts, the package will remain in storage for 7 business days (at no cost) before being returned to the sender.

Wrong address or refusal

In these cases, a file is opened. You have 3 days to provide new instructions, otherwise, the shipment will be returned. Note: This procedure incurs additional handling costs.

"ScegliTU" Service

Customize your delivery by choosing from:

  • New date or address
  • Delivery to a neighbor
  • Collection at a post office / pick-up point
  • Delivery to a safe place
  • Scheduled storage (e.g., holidays)

🌍 We ship worldwide: Clear rates calculated at checkout based on your country.

Exchanges and Returns

🔄 Free Size Exchange

Did you choose the wrong size? No problem! The first size exchange in Italy is free, and we'll guide you step by step in a simple and fast way.

How it works

  1. 01

    Contact us

    Let us know you need an exchange or return. We will assist you immediately.

  2. 02

    Prepare the package

    Use the original packaging. If it's a free size exchange, we will provide the label.

  3. 03

    Shipping or Exchange

    The courier will pick up the package. Once it returns to the warehouse, we will ship the new size or issue a refund.

Do you have questions about shipping or don't know which size to choose?

Contact us now

MEN'S SIZE GUIDE

PR1MO SIZE (IT) FOOT LENGTH (mm) FOOT WIDTH (mm) NIKE (EU) ADIDAS (EU)
39 254.66 80.00 40 40
40 261.32 81.50 41 41 ⅓
41 267.54 82.80 42 42
42 274.20 84.30 43 43 ⅓
43 280.86 85.80 44 44
44 287.52 87.30 45 45 ⅓
45 294.18 88.80 46 46
46 300.84 90.30 47 47 ⅓

WOMEN'S SIZE GUIDE

PR1MO SIZE (IT) FOOT LENGTH (mm) FOOT WIDTH (mm) NIKE (EU) ADIDAS (EU)
36 234.68 75.50 36.5 36 ⅔
37 241.34 77.00 38 38
38 248.00 78.50 39 38 ⅔
39 254.66 80.00 40 40
40 261.32 81.50 41 41 ⅓
41 267.54 82.80 42 42
42 274.20 84.30 43 43 ⅓

*Measurements in mm refer to the internal length of the shoe. For an optimal fit, your foot should be slightly shorter than this measurement (about 5-10mm).
The Nike/Adidas references are indicative to help you choose based on shoes you already own.

*Pre-order sizes available in limited quantities. Delivery times from order may vary based on availability.

Infinity Walk Experience

Zero Regrets Guarantee

Highlight your best guarantees with a confident and transparent tone to build trust before purchase.

Warranty icon

365-day test drive

If the product exhibits structural defects not caused by improper use within one year, we will replace it with a new model.

Warranty icon

Fit Perfect Guarantee

If the size is not absolutely perfect, the first exchange is fast with simultaneous pickup and delivery.